Terms and Conditions

1. Service and operator

Kraymus FZE, Block C-C01-248, SRTIP Free Zone, Sharjah, United Arab Emirates, operates Kraymus at kraymus.ai. For help, contact support@kraymus.ai; send legal notices to legal@kraymus.ai. The public waitlist is free. Public app signup, live subscriptions and payments are not available. Feature descriptions, integrations, seats, credits and storage add-ons are plans under development, not guaranteed availability, approved platform access, a launch date or a fixed price.

2. Waitlist

Use an email address you control or are authorized to use and confirm that you are at least 18. Joining does not create an app account, guarantee admission, reserve a price or require a purchase. The signup notice requests promotional launch updates only. Entries expire three calendar months after original signup; you can ask to leave sooner. We may remove automated or abusive entries or close the waitlist. Our Privacy Policy explains processing.

3. Authorized preview and customer responsibilities

Use only accounts and workspaces you are authorized to access. Keep sign-in details secure and ensure you have authority when acting for a business. Do not bypass access controls or use the service unlawfully. The Acceptable Use Policy applies to preview use, files, AI, messages and integrations.

You keep your rights in content you supply. You give us a non-exclusive permission to store, process, display and transmit it only as needed to provide the features you request, including to necessary service providers and selected connected accounts. This permission lasts only while needed for that purpose and any lawful, limited retention described in the Privacy Policy. It does not make private content public, transfer ownership to us or authorize unrelated marketing or model training. You must have rights and a lawful basis for business records, images, music, logos, references and messages you supply. A reference image is not permission to reproduce someone else’s protected work. Delete or correct content you should no longer hold.

Kraymus is initially for people aged 18 or over who can enter a binding agreement under applicable law. Do not join the waitlist or use the app if you are under 18. You must have authority to act for any business you represent. Each connected platform’s eligibility requirements still apply. The age confirmation is self-attestation, not verified identity or a parental-consent process. Public app registration remains closed; any future change permitting minors needs separate legal and product safeguards before it takes effect.

When using CRM, inbox, courses, forms or funnels for your customers, leads or students, provide your own accurate notices and obtain any required permissions. Honor privacy requests and marketing opt-outs. Grant each team member only the access needed for their role. White labeling or operating an agency does not remove these duties or the underlying platform rules.

In an agency-managed workspace, the identified agency manager can access and work across all businesses that agency is authorized to manage, including CRM contacts and records, content and enabled integrations, and export workspace data where the feature, role and provider permissions allow. Each client can access only the businesses and actions assigned to that client, not other clients’ businesses. Clients must be shown who manages their workspace and this access scope before managed client access begins.

The agency owner or manager must have authority to represent the agency, invite and authorize clients and team members, and give instructions for each client business. The agency is responsible for lawful purposes and permissions for its handling of client data, accurate client notices, least-needed access, and secure use, storage and disposal of exported copies. It must supervise its staff, contractors and AI/subagents, keep their instructions within each client’s authority, honor applicable privacy rights and report suspected misuse or exposure promptly. Agency access does not transfer ownership of client records or authorize selling contacts, unrelated reuse, unauthorized cross-client sharing or sending client information to unapproved services.

The agency must put appropriate service and data-handling agreements in place with its clients, explain its management access, and handle disputes about the services it supplies. It must require clients and team members it authorizes to follow the applicable use, privacy and security rules in these Terms, and promptly restrict access it controls when it learns of misuse. These duties do not prevent clients from contacting Kraymus about our service or exercising their legal rights.

For agency business use, the agency will indemnify Kraymus FZE for reasonable, documented defence costs and damages finally awarded or agreed in a settlement with the agency’s written consent, arising from third-party claims only to the extent caused by the agency’s, or its authorized staff’s, contractors’ or clients’, breach of these Terms, unlawful use or disclosure of client data, or lack of required authority. This includes misuse through exports or AI/agent instructions the agency authorizes. Kraymus FZE will promptly notify the agency, provide reasonable cooperation and allow its participation in the defence. No settlement may bind the agency without its written consent. This indemnity does not cover loss to the extent caused by Kraymus’s own breach of contract or legal duties, negligence or misconduct, and does not exclude mandatory rights or liability. Each party must take reasonable steps to limit avoidable loss. This obligation binds the agency business through its authorized representative; it is not a personal guarantee by a client user and applies prospectively only after the agency expressly accepts it.

Where the agency permits, its name or logo may appear in clients’ sidebar or business branding. Branding does not change Kraymus FZE as Kraymus’s operator or expand permissions. The agency is accountable for its own actions and authorized instructions; Kraymus remains responsible for its own processing, access controls and other applicable legal duties. No agency acceptance excludes mandatory rights or liability for which applicable law makes Kraymus responsible.

4. AI, schedules and automations

AI output may be incomplete, incorrect or unsuitable. Check facts, intellectual-property rights, privacy and platform rules before using it. Kraymus is not a substitute for qualified legal, medical, tax or financial advice and does not guarantee ownership, exclusivity, advertising performance or earnings from generated material.

Drafting does not itself send content. Review account, media, destination, timing and visibility before approving a send or publication. Schedules and automation rules you explicitly activate may act within their saved settings without a separate confirmation each time. Stop or revise them when circumstances change. Platform processing, outages and limits can affect delivery time. A calendar plan is not a guarantee of publication.

Use AI agents only within the authority you give them. Review active automations, destination accounts, reply rules and spending permissions. Do not use agents to impersonate people deceptively, fabricate reviews or engagement, make unsupported claims, bypass platform restrictions or make unreviewed decisions with legal or similarly significant effects on a person. Disclose automated interactions or synthetic media when applicable law or platform rules require it.

5. Connected platforms

Instagram, Facebook, Messenger, Threads, WhatsApp Business, Meta advertising, TikTok, YouTube and YouTube Shorts have separate terms, permissions and eligibility. LinkedIn and X are planned; other services such as Pinterest, Bluesky or Snapchat may be considered. Listing a service is not a statement that its integration is approved or implemented. You authorize each connection separately and remain responsible for activity on your own account. Revoking Kraymus does not stop live ads or remove content already sent to the provider.

Using Kraymus’s YouTube API features means you agree to be bound by the YouTube Terms of Service. Google’s Privacy Policy applies to its processing. TikTok users must comply with TikTok’s Terms of Service, copyright and music requirements. Other connected providers’ terms continue to apply.

6. Availability, suspension and ending access

The preview is under development and provided as available. Features may change or be incomplete. We do not guarantee uninterrupted access, error-free operation, platform approval or business results. We may restrict unsafe files, abusive activity or compromised connections, and suspend preview access for security, misuse or a service change. Where appropriate, we will explain the reason and available next steps. Separate written preview terms take priority if agreed and inconsistent with these terms.

You may cancel a preview plan or request confirmed deletion as described in Membership and cancellation and Data deletion. Cancellation and deletion are separate actions. Export records you need before deletion. Shared records belonging to another business and content already delivered elsewhere require separate handling.

7. Memberships, renewals and refunds

No paid checkout is currently enabled. Any future paid subscription must show its actual price, currency, billing period, taxes or other charges, renewal terms and cancellation method before purchase. We will obtain required consent to recurring charges and provide the applicable notices. Illustrative pricing or a feature description is not permission to charge you.

Cancellation, refunds, credit allowances, credit top-ups, storage add-ons and seat rules are covered in Membership, cancellation and refunds. Paid access must not begin until the relevant terms and functional billing controls are available. Canceling and deleting an account are separate actions, and neither stops live advertisements at a connected platform. Mandatory consumer rights remain applicable.

8. Intellectual property and legal rights

Website design, software and service materials belong to Kraymus FZE or their licensors, subject to applicable open-source licences and your rights in your own content. Platform names and logos belong to their owners; their display does not imply sponsorship or approval.

Nothing in these terms removes a right, remedy or liability that applicable law does not allow us to exclude. These preview terms do not impose a blanket waiver of consumer or privacy rights, a mandatory arbitration agreement or an unpublished liability cap. Contact us first to resolve a concern; applicable courts and statutory rights remain available.

9. Copyright and other rights complaints

Send a complaint to legal@kraymus.ai. Identify the protected work or right, the specific Kraymus URL or other location of the material, why the use is unauthorized, your name and contact details, and whether you are the rights holder or an authorized representative. For a copyright notice, also include a good-faith statement that the use is not authorized by the rights holder, its agent or the law; a statement of accuracy and authority under penalty of perjury where applicable; and your physical or electronic signature. Do not include unrelated personal information.

We may restrict access to disputed material while investigating, request supporting information, inform the affected account holder where appropriate, and consider their response. We may suspend or terminate accounts used for repeated infringement in appropriate circumstances. Any legally required notice, counter-notice or restoration process takes priority. Do not submit knowingly false or abusive complaints.

This contact is a rights-complaint intake address. We do not claim that Kraymus FZE has registered a US DMCA designated agent or that every condition for a statutory safe harbor has been met. That registration and the applicable procedures require separate verification before any such claim.

10. Changes and contact

We will publish a new version and effective date when terms change, give required notice of material changes, and obtain required acceptance before public or paid access. Updates do not retroactively expand the purposes for personal information. Kraymus FZE, Block C-C01-248, SRTIP Free Zone, Sharjah, United Arab Emirates — legal@kraymus.ai.