Data deletion instructions

Remove a waitlist email

Email privacy@kraymus.ai from the address you want removed and write “Delete my waitlist email.” If you write from another address, identify the address concerned; we may ask you to confirm you control it. We will remove the email and its signup details from the active waitlist and confirm completion. Waitlist entries are also scheduled for deletion automatically three calendar months after their original signup.

The separate, short-lived rate-limit counters cannot be matched to an email. Hosting and backend providers may retain request logs under their own settings.

Delete your Kraymus account or business data

Signed-in users can open Account settings, also linked from Businesses & plan and Settings → Security. You can cancel your preview plan without deleting records, delete a business you own, or delete your account and all businesses you own. Payments remain disabled; canceling a preview is not cancellation of a subscription purchased from another provider.

Before deletion, Kraymus shows the affected businesses and warns that deletion is permanent and removes team access. You must acknowledge the warning, type the displayed confirmation phrase, and confirm. A recent sign-in is required. Kraymus removes the selected business records and then cleans up stored files; account deletion also removes your login and private AI history. Failed cleanup attempts remain queued for retry. The account screen shows progress.

Shared business records in workspaces owned by others remain with those businesses. Deletion does not remove posts or messages already sent to other platforms, stop live advertisements there, or immediately erase provider backups and logs. Minimal internal cleanup receipts are kept to complete and track the request. Download records you need before confirming.

Private-preview accounts and connected platforms

If you need help with deletion or cannot access your account, email privacy@kraymus.ai from the address on your account. Say whether you want your account, a workspace you own, selected files or records, or a connected platform removed. We may need to verify your authority and resolve shared-workspace ownership before deletion. We will explain any information that must be retained for a legal reason or in backups.

Revoking Kraymus’s access in a connected platform stops future access but does not by itself erase information already stored in Kraymus. Ask us to remove that data as well. Published posts, delivered messages, and copies held by third-party platforms must be handled with those platforms.

We will track a verified request to completion, explain any justified limitation and respond within the applicable deadline. A request to stop marketing must not depend on deleting your account. A legal retention exception must be explained and limited to the records that require it; it is not a reason to keep every upload or continue marketing.

Remove TikTok access or data

To stop Kraymus using your TikTok account, revoke the app in TikTok's connected-app permissions; its entry may still show an earlier app name, such as Advertise Online, while provider branding is updated. On receipt of TikTok's verified revocation event, Kraymus removes that account's encrypted credentials and imported analytics and marks it disconnected. To also remove connection identifiers and upload-test history, email privacy@kraymus.ai from your Kraymus account email and identify the workspace and TikTok account concerned. Do not send passwords or access tokens. We will verify the request and confirm what has been removed. Videos or drafts already delivered to TikTok remain subject to TikTok's own deletion controls.

When another business holds your information

If a business using Kraymus added your contact details or received your message, contact that business first. You may also write to us at privacy@kraymus.ai, and we will help direct the request.

Contact

Kraymus FZE, Block C-C01-248, SRTIP Free Zone, Sharjah, United Arab Emirates, privacy@kraymus.ai

Google, YouTube, LinkedIn, X and other connections

You can revoke Kraymus’s Google access at Google account permissions; the app entry may still show an earlier app name, such as Advertise Online, while provider branding is updated. To remove stored Google or YouTube API data as well, contact privacy@kraymus.ai, identify the connected account and business workspace, and request removal. Do not send passwords or access tokens. Account or owned-business deletion also removes associated connection records in its scope. YouTube’s developer rules require requested API-data deletion as soon as possible and within seven calendar days; applicable revocation and refresh rules also govern retained data. These deadlines must be supported by the launch process, not treated as a promise of an unverified background job. Videos already delivered to YouTube, including Shorts, must be managed in YouTube.

LinkedIn and X are planned, rather than active Kraymus connections. If enabled later, the same distinction will apply: revoke provider access and request removal of stored Kraymus data. Messenger, WhatsApp Business and advertising setup have their own permissions. Revoking a connection or deleting a Kraymus workspace does not stop live third-party advertisements or delete messages held by another person. We will update the platform-specific instructions before new connections are made generally available.