Membership, cancellation and refunds

Cancel a preview plan

Open Account settings while signed in, choose Cancel plan and confirm. Cancellation keeps saved business data and prevents adding businesses under that canceled plan. There is no preview charge or refund. A team member cannot cancel a plan owned by somebody else. An externally managed subscription, if any, must be handled with its actual billing provider; Kraymus’s preview button cannot cancel it.

Deletion is a separate choice

You can delete a business you own or delete your account and all businesses you own. Kraymus warns about permanent deletion, shows the affected businesses, requires acknowledgment and the exact typed confirmation, and checks recent sign-in. Download anything you need first. See Data deletion for scope and cleanup progress. Canceling a plan does not delete data or stop advertisements running at a third-party platform.

Before paid memberships begin

Before taking payment, we must publish and display the actual price, currency, applicable taxes and extra charges, billing period, automatic-renewal terms, included credits, credit and storage add-ons, seat rules, cancellation timing and refund terms. Amounts and billing providers are not finalized. No draft or illustrative price is a charge you agree to. Required renewal consent, receipts and reminders must accompany the working checkout and billing process. Material changes require the notice and acceptance applicable to your plan and local law.

For membership or billing questions: billing@kraymus.ai.

Future paid cancellation and refunds

Paid online memberships must have a clear, accessible online cancellation control in account settings, without requiring a support conversation or an obstructive retention process. It must cancel the actual billing-provider renewal and show confirmation, the last billing date and when paid access ends. This is a requirement before paid launch; the current preview control does not implement cancellation of a future external billing subscription.

The purchase flow must state any applicable refund or withdrawal rights, deadlines and the treatment of unused credits, top-ups and storage before payment. We do not yet offer a paid refund guarantee, a fixed refund window or a blanket non-refundable rule. No term overrides mandatory consumer rights. If you believe you were charged incorrectly, contact billing@kraymus.ai with the receipt reference and relevant details; never send a full payment-card number or security code.